A complete membership platform for hotels, clubs, spas, and other venue-led businesses - a beautifully branded mobile app your members love, paired with a powerful management portal your team trusts.
Arinda brings together the two perspectives that matter most: the member who expects a flawless experience, and the team that needs to deliver it effortlessly.
A native mobile app for iOS and Android, fully branded to your venue. Members see their membership at a glance, explore their benefits, and engage with your space - from anywhere, at any time.
A web-based portal your team uses to manage every aspect of the membership operation - from enrolling new members and designing benefit tiers to sending targeted announcements and tracking activity.
Every detail of the member-facing app - colours, typography, imagery - is tailored to your venue's identity. Members open the app and feel immediately at home in a space that is unmistakably yours.
From the personalised greeting on the home screen to the benefit card a guest presents at the reception desk, the experience is cohesive and elegant from start to finish.
The management portal is designed for the people who run the membership operation day to day - not just the IT team. Everything is accessible through a clean, focused interface that makes common tasks fast and obvious.
Whether you are adding a new member, adjusting a benefit tier, or sending a seasonal announcement to your top-level guests, it takes minutes rather than hours.
Visit registration is handled with QR codes for speed and reliability. Members can register their visit by scanning a QR code in the mobile app, making check-in effortless at locations such as gyms, spas, studios, or any other visit-based service point.
QR codes are fully managed in the portal, where your team can create, organise, and maintain codes by type and use case. Usage is tracked in clear reports that can be filtered by member or by QR code type, giving teams instant visibility into attendance patterns and feature adoption.
Arinda can also act as a mobile key, letting members access spaces such as the spa, gym, and other member-only areas directly from the app. That removes the need for separate physical key cards while keeping the access experience simple and familiar for guests.
Access can be managed through the admin portal, where your team can control which spaces are available, assign access according to membership rules, and update permissions as your operation changes.
Your team can manage mobile key access from the same administrative environment used for the wider membership operation.
These are the core tools Arinda provides to run, manage, and grow a branded membership operation for your venue and your members.
Create the membership structure that fits your venue, with fully configurable levels, descriptions, and benefit access.
Offer everything from simple perks to activatable benefit cards with usage limits, schedules, and eligibility rules.
Send announcements to the right members based on tier or status, with controlled timing and clear audience targeting.
Let members pause instead of cancel, with scheduling tools available to both members and administrators.
Present a fully branded member experience with your colours, typography, imagery, and identity throughout the app.
Support fast visit registration with app-based QR scanning, centrally managed codes, and reporting by member and use case.
Give members app-based access to spaces such as the spa, gym, and other member areas without separate physical key cards.
Connect Arinda with the systems your venue already relies on, so the membership operation fits cleanly into existing operations.
Arinda was built in close collaboration with a spa and wellness venue operating within a highly regarded five-star hotel in Helsinki. Every feature decision was made in direct contact with a real, active membership business - not designed in the abstract.
Five-star hotel guests expect a polished, brand-consistent experience at every touchpoint. The member app was designed to that standard - every interaction deliberate, every screen cohesive and unmistakably yours.
Benefit activation, check-in flows, and the management portal were all shaped by how reception and operations teams actually work - tested in a live environment, not against assumptions in a document.
Tier management, benefit rules, and reporting tools were iterated in an active membership operation, so the capabilities reflect what teams genuinely rely on every day.
Arinda is designed so venues can see who is in control, how access is managed, and where privacy and support questions should go.
Membership settings, benefits, notices, QR check-in, and mobile key access are administered from the same portal.
Venues can manage who gets access to which benefits, visit flows, and member spaces through configurable rules.
Reporting around member activity and visit flows supports daily operations and provides visibility into how features are used.
The site includes privacy, security, and account deletion pages so buyers and members can review handling practices in advance.
Arinda is invisible as a product. Your guests see a polished app that feels as though it was built exclusively for your venue - complete with your visual identity from splash screen to benefit card.
Let's talk about how Arinda fits your venue. We would love to walk you through the platform and discuss what your membership operation could look like.
Understand how Arinda stacks up against traditional booking systems, white-label app builders, loyalty platforms, and custom development.
Download PDFExplore Arinda in more detail with a downloadable overview of the platform, its use cases, and how it supports venue-led membership operations.
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