Arinda

Membership operations for venue-led businesses

A complete membership platform for hotels, clubs, spas, and other venue-led businesses - a beautifully branded mobile app your members love, paired with a powerful management portal your team trusts.

The Platform

Two sides. One seamless experience.

Arinda brings together the two perspectives that matter most: the member who expects a flawless experience, and the team that needs to deliver it effortlessly.

The Member App

A native mobile app for iOS and Android, fully branded to your venue. Members see their membership at a glance, explore their benefits, and engage with your space - from anywhere, at any time.

  • Membership status & validity at a glance
  • Membership benefits
  • Upcoming and previous bookings
  • One-tap benefit activation
  • Targeted notices & announcements
  • QR-based visit registration
  • Self-service membership pause
  • Multi-language support
  • Mobile key access (planned for release later in 2026)

The Management Portal

A web-based portal your team uses to manage every aspect of the membership operation - from enrolling new members and designing benefit tiers to sending targeted announcements and tracking activity.

  • Member onboarding & lifecycle management
  • Configurable membership tiers
  • Benefit design with usage rules
  • Targeted announcements by tier
  • Multi-language support for content
For Your Members

An app that feels like your brand

Every detail of the member-facing app - colours, typography, imagery - is tailored to your venue's identity. Members open the app and feel immediately at home in a space that is unmistakably yours.

From the personalised greeting on the home screen to the benefit card a guest presents at the reception desk, the experience is cohesive and elegant from start to finish.

  • Personalised dashboard A time-aware welcome and a clear overview of membership status, current level, and upcoming benefits.
  • Tiered membership levels Members see exactly which level they hold and what awaits them at the next tier - a natural driver of long-term loyalty.
  • Benefit activation cards Benefits like a complimentary breakfast come as a digital card. Members activate with one tap; staff confirm instantly - no separate tooling required.
  • Membership pause Life happens. Members can schedule a pause directly from the app, reducing cancellations and keeping the relationship intact.
For Your Team

Full control, without the complexity

The management portal is designed for the people who run the membership operation day to day - not just the IT team. Everything is accessible through a clean, focused interface that makes common tasks fast and obvious.

Whether you are adding a new member, adjusting a benefit tier, or sending a seasonal announcement to your top-level guests, it takes minutes rather than hours.

  • Member management Invite new members, assign them to the right tier, review membership history, and handle pauses - all from a single view.
  • Flexible tier design Create and name your own membership levels, choose their colours and descriptions, and define exactly which benefits belong to each.
  • Benefit rules Set usage limits, validity windows, and active days for each benefit - so the operation runs within the boundaries you define.
  • Targeted announcements Send notices filtered by membership tier and status so messages always reach the people they are meant for.
Visit Registration

QR-based check-in for gym, spa, and more

Visit registration is handled with QR codes for speed and reliability. Members can register their visit by scanning a QR code in the mobile app, making check-in effortless at locations such as gyms, spas, studios, or any other visit-based service point.

QR codes are fully managed in the portal, where your team can create, organise, and maintain codes by type and use case. Usage is tracked in clear reports that can be filtered by member or by QR code type, giving teams instant visibility into attendance patterns and feature adoption.

  • One-click member scanning Members open the app and scan in seconds - no manual check-in, no extra steps.
  • Portal-managed QR codes Create and manage QR codes centrally in the management portal with support for multiple visit scenarios.
  • Actionable reporting Follow usage by user or QR code type to understand traffic, optimize operations, and support business decisions.
Access Control*

Mobile key access for spa, gym, and member areas

Arinda can also act as a mobile key, letting members access spaces such as the spa, gym, and other member-only areas directly from the app. That removes the need for separate physical key cards while keeping the access experience simple and familiar for guests.

Access can be managed through the admin portal, where your team can control which spaces are available, assign access according to membership rules, and update permissions as your operation changes.

*) Mobile key access is planned for release later in 2026. Contact us to learn more about the feature and its availability.

  • App-based entry Members use their phone as the key to enter approved spaces, reducing friction at reception and throughout the venue.
  • Access by membership rules Access can reflect tier, status, or other membership conditions so the right members reach the right spaces.
  • Centralised administration Teams manage permissions in the portal instead of issuing and replacing separate physical access credentials.

Managed in the admin portal

Your team can manage mobile key access from the same administrative environment used for the wider membership operation.

  • Define which spaces and access scenarios use mobile key entry
  • Grant or restrict access based on membership configuration
  • Adjust permissions as memberships change over time
  • Keep access management aligned with the rest of the member lifecycle
Capabilities

Core platform capabilities

These are the core tools Arinda provides to run, manage, and grow a branded membership operation for your venue and your members.

  • Membership Tiers

    Create the membership structure that fits your venue, with fully configurable levels, descriptions, and benefit access.

  • Rich Benefits

    Offer everything from simple perks to activatable benefit cards with usage limits, schedules, and eligibility rules.

  • Targeted Notices

    Send announcements to the right members based on tier or status, with controlled timing and clear audience targeting.

  • Membership Pause

    Let members pause instead of cancel, with scheduling tools available to both members and administrators.

  • White-Label Branding

    Present a fully branded member experience with your colours, typography, imagery, and identity throughout the app.

  • QR Check-In & Visit Tracking

    Support fast visit registration with app-based QR scanning, centrally managed codes, and reporting by member and use case.

  • Mobile Key Access

    Give members app-based access to spaces such as the spa, gym, and other member areas without separate physical key cards.

  • Third-Party Integrations

    Connect Arinda with the systems your venue already relies on, so the membership operation fits cleanly into existing operations.

Real-World Origins

Developed inside a five-star hotel membership operation

Arinda was built in close collaboration with a spa and wellness venue operating within a highly regarded five-star hotel in Helsinki. Every feature decision was made in direct contact with a real, active membership business - not designed in the abstract.

Shaped by premium guest expectations

Five-star hotel guests expect a polished, brand-consistent experience at every touchpoint. The member app was designed to that standard - every interaction deliberate, every screen cohesive and unmistakably yours.

Designed around real staff workflows

Benefit activation, check-in flows, and the management portal were all shaped by how reception and operations teams actually work - tested in a live environment, not against assumptions in a document.

Refined through live daily use

Tier management, benefit rules, and reporting tools were iterated in an active membership operation, so the capabilities reflect what teams genuinely rely on every day.

Trust & Operations

Built to be managed with confidence

Arinda is designed so venues can see who is in control, how access is managed, and where privacy and support questions should go.

One operational environment

Membership settings, benefits, notices, QR check-in, and mobile key access are administered from the same portal.

Admin-managed permissions

Venues can manage who gets access to which benefits, visit flows, and member spaces through configurable rules.

Clear reporting paths

Reporting around member activity and visit flows supports daily operations and provides visibility into how features are used.

Public privacy and security information

The site includes privacy, security, and account deletion pages so buyers and members can review handling practices in advance.

White-Label

Your brand. Your experience.

Arinda is invisible as a product. Your guests see a polished app that feels as though it was built exclusively for your venue - complete with your visual identity from splash screen to benefit card.

  • White-label brand example 1
  • White-label brand example 2
  • White-label brand example 3
Get started

Ready to improve your membership operation?

Let's talk about how Arinda fits your venue. We would love to walk you through the platform and discuss what your membership operation could look like.

Talk to us Request a demo
Resources

Download materials

Competitor Comparison

Understand how Arinda stacks up against traditional booking systems, white-label app builders, loyalty platforms, and custom development.

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Whitepaper

Explore Arinda in more detail with a downloadable overview of the platform, its use cases, and how it supports venue-led membership operations.

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